Return & Refund Terms
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
- 30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the products have been delivered. Once the returned item arrives back in Sportneer warehouse for inspection, the refund process will begin. For refunds, the turnaround time to proceed with the refund will be between 3-7 business days after receiving your returned item.
Within 30 days of receiving the item, if you are not pleased with the product, you can contact our Support Center for a refund. Here’s the important info required:
- Order number & Order platform.
- The reason for return.
- Send a clear photo as proof of all the items and original package in a good condition.
Note: Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. For purchases not made on Sportneer website and our official stores on Amazon, please contact retailers for refunds.
- Product Returns/Exchanges for Quality-Related Issues
All quality-related defects on original items are covered by an extensive warranty, starting from the date of purchase. If the product is deemed to be defective, we will be responsible for unconditional repair or replacement.
Note: For purchases not made on Sportneer website and our official stores on Amazon, please contact retailers for warranty services.
During the warranty period, if you found any quality-related issues on the items you received, please contact our Support Center to help determine if your product needs to be sent off and direct you to the necessary actions. Please follow the steps below to speed up the process of returns:
- Provide the order number & order platform.
- Describe the problem with your item in detail(When and what happened?)
- What steps you have already taken to resolve the issue?
- Send a clear photo or video showing the defects or issues(the photo should be taken at a closed distance and in a good lighting conditions).
- Regarding the Shipping Costs in Returns
- For quality-related warranty claims, Sportneeris responsible for shipping costs.
- For non-quality related returns/exchanges, the shipping costs must be covered by the buyer.
The refunds will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please check your PayPal account first.
If you did not receive the refund, contact PayPal. There is often some processing time before a refund is posted. If you’ve done it and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Support Center at email@example.com to get the return address.